“Anything worth doing is worth doing right.” This axiom is doubly true for rebates. Done right, they result in satisfied customers who’ve provided a valuable trove of data; not to mention happy retailers. Mishandled, they can wreak havoc on your bottom line and your reputation.
To handle their processing smoothly and maximize their yields, rebates demand the resources, time and solid infrastructure that place undue burdens on manufacturers, sidetracking them from their primary business.
Enter a system dedicated to rebate management, data capture and client satisfaction: ours. With 20 years of managing consumer submissions and partnering strategically with manufacturers, we know what you need and what customers want. And with 300 processing specialists aligned over two locations, we deliver results.
We know customers.
Internet look-up, toll-free customer service and email confirmations are all reassuring to wary customers looking for award transparency. Processing rebates in a timely manner and providing prompt customer support are key to creating, and cementing, a positive association with your brand and products. Even one rebate can open the way toward consumer loyalty, and we want to support that evolution. This past July, we introduced Live Chat during weekdays as another point of contact for customers. And our phone, email and web-based queries remain in full force, with guaranteed same-day response during business hours. Phone calls have zero hold time. Our after-hours answering service handles calls on evenings and weekends, with a 100% next day response. We are prompt, professional and easy to reach.
We know manufacturers.
The threat of fraud is ever present, so we offer multiple levels of fraud protection to help you avoid costly bank fees and bureaucratic snags. We validate every submission for authenticity and qualification; our clearing and duplicate check scanning are features that ensure only qualified payments are accepted. We also have a robust system of file security to protect consumer data.
We capture data for promotions…and beyond.
Data is power; we manage data on your behalf. At the touch of a button, you can stay connected with the consumers who have purchased your products; and glean key insights from the information they have provided. If you’re looking for unique redemption options and branded promotions, we offer those value-adds too: custom gift card printing, contest management, and consumer polling.
Rebates done right
Planning expertise, efficient processing, data modeling and superior client support: all reasons to entrust rebates to a dedicated processing organization, so you can focus on your core strengths.